Introduction

These Terms of Use (“Terms”) govern the use of www.covernow.in (“Website”). By accessing or using this Website, you agree to comply with these Terms. If you do not agree, please refrain from using the Website.

Role of CoverNow

• CoverNow facilitates access to licensed insurance agents and insurers.
• CoverNow does not issue policies or guarantee insurance coverage.
• Users should verify all policy terms directly with the insurer.

Example: If a user receives a quote on CoverNow, it is only indicative. The final premium must be confirmed
with the insurer.

User Responsibilities

Users Must

• Provide accurate information.
• Avoid unlawful activities.
• Not attempt unauthorized access or hacking.
• Respect the intellectual property of CoverNow.

Intellectual Property

All website content, software, graphics, and branding belong to CoverNow. Unauthorized copying, modification, or commercial use is prohibited.

Limitation of Liability

CoverNow is not liable for:

• Errors in third-party insurance data.
• Losses arising from reliance on website information.
• Interactions with RMs or third-party insurers.

Your use of the website is entirely at your own risk.

Termination of Access

CoverNow may suspend or terminate access for

• Violation of terms
• Fraudulent or unlawful activity.

Purpose

The content available on www.covernow.in is intended for general informational purposes only. It is designed to help users understand insurance options, compare policies, and connect with licensed agents. Important: CoverNow does not provide financial, legal, or insurance advice. All decisions regarding purchase of insurance must be made by the user after consulting with licensed insurers or agents.

Accuracy of Information

• CoverNow makes reasonable efforts to keep information up-to-date and accurate.
• Premiums, policy benefits, and features may change without notice as determined by insurers.
• Users are advised to verify all details directly with insurers before finalizing a policy.

Example: A health insurance quote shown on CoverNow is indicative. The final premium may vary after underwriting by the insurer.

Third-Party Links

• Our platform may contain links to insurer websites or other external sites.
• CoverNow is not responsible for the accuracy, privacy practices, or content of these third-party sites.
• Users should review each third-party site’s terms and privacy policy before sharing personal data.

Ownership of Intellectual Property

• All intellectual property (IP) including logos, branding, website content, software, graphics, images, documents, and platform code is owned exclusively by CoverNow Private Limited.
• Unauthorized use of IP without written permission from CoverNow is prohibited.

Trademark Information

Restrictions and Usage

Users, agents, or third parties may not:

• Reproduce, distribute, modify, or publicly display any IP.
• Use CoverNow branding in promotional materials without prior approval.
• Copy software, platform code, or content for personal or commercial use.

Example: An agent cannot create a WhatsApp marketing message using the CoverNow logo without approval.

Enforcement

CoverNow reserves the right to take legal action against IP infringement, including:

• Seeking injunctions to prevent misuse.
• Claiming damages for unauthorized commercial exploitation.
• Initiating civil or criminal proceedings if required.

Objective

The goal of this policy is to ensure the confidentiality, integrity, and availability of user information, internal systems, and corporate data.

Security Measures

• Encryption: All sensitive user and operational data is encrypted during transmission and storage.
• Access Controls: Only authorized employees and RMs can access sensitive data, using role-based access controls.
• System Monitoring: Continuous monitoring of internal systems to detect unauthorized access or anomalies.
• Authentication: Strong password and two-factor authentication for internal platforms.

Example: An RM can access only leads assigned to them; they cannot view leads of other agents.

Data Retention and Deletion

• Personal data is retained only for operational and regulatory purposes.
• Once no longer required, data is securely deleted or anonymized.

Incident Reporting

• Any suspected security breach must be immediately reported to grievance@covernow.in.
• Breaches are logged, investigated, and addressed with corrective actions.

Objective

To prevent, detect, and address fraudulent activities in CoverNow operations, ensuring protection of users, partners, and the company.

Customer Verification

• All customers must complete KYC and identity verification before insurance facilitation.
• RM or agent must verify authenticity of the data and documents submitted.

Example: Age, identity, and medical declarations are verified before providing quotes or connecting with insurers.

RM Conduct and Monitoring

• Relationship Managers (RMs) must adhere to ethical, legal, and regulatory standards.
• Continuous monitoring of RM activities is performed to detect suspicious behavior.

Example: Multiple duplicate leads created by the same RM for commission manipulation will be flagged.

Fraud Reporting and Escalation

• Detection: Suspicious activity is flagged in the system.
• Investigation: Compliance team reviews and gathers evidence.
• Action: Legal, disciplinary, or regulatory action is taken based on findings.
• Partner Coordination: Fraudulent activity is reported to insurers or partners immediately.